Link → Best Ways to Deal With No-Shows
Excerpt:According to a recent University of Missouri survey that looked at 11,000 scheduled patient visits, patients who suggested the most convenient time for an appointment were more likely to show up than when the scheduler suggested the appointment time. Usually the scheduler was trying to book patients in the way that was most organized for the practice. For example, they’d schedule the first patient who called at 8:30 am Monday; the next one at 9:00 am Monday, etc.
When patients suggested their own appointment time, they took into account transportation schedule, family commitments, and other factors. When they tried to adapt their circumstances to the scheduler’s appointment, they were more likely to miss the appointment.
