Many times, we can certainly report on the outcomes, but the real issues lie well beyond usability testing. Case in point, medication compliance. For the last 4 years, I have been looking at medication compliance. Many companies want to create better packaging, reminders or systems that will remind patients to take their medication. So often, there are extenuating circumstances at play. No reminder, no matter how large, loud or persistent can make a patient take his/her medication.
